Interested in trying it out? We have a limited number of trials that we can conduct at this time. Please visit our Support Center at ZSentry.com and submit a request with information on your potential needs, present and future. We will let you know when you can try it.
HelpDeskPower™ is User-Centric
HelpDeskPower allows the consumerization of an organization's services, with self-service functions that work 24/7. You can add support to anything that performs a function of your interest, such as proprietary or third-party software, a Software-as-a-Service, or is just described in policy and procedures.
HelpDeskPower includes access to an integrated knowledge base with categorized articles, allowing an organization's users to quickly find Frequently Asked Questions, Recent Questions, How-To's, Documents, News, Service Notes, wikis, and more, with self service, and to also have the capability to submit a support ticket request. HelpDeskPower™ quick-response Web 2.0 interface allows the information to be shown to the user without page redrawing and while all Support functions remain clearly in sight.
More Security & More User Satisfaction, Less Time & Less Cost
Case studies show that hackers' and spammers' tactics are effectively blocked by HelpDeskPower, without reduction in usability. With HelpDeskPower's quick-response interface, customers see a reduction in support tickets, thereby reducing time and cost, and increased user satisfaction.
Roll-Your-Own HelpDeskPower™ Support
Every organization eventually develops a customized "own way" of doing things, which reflects day-to-day experience and becomes part of the business intelligence and life of that organization. HelpDeskPower™ allows you to roll-your-own support for any product or service that your employees, partners, customers, or users can selectively access, saving the time and cost of errors, human support, and off-line documentation.
Enterprises, small business, schools, non-profits, and government agencies can use HelpDeskPower™. For example, an entire campus community with students, faculty, and staff could cohesively follow policies and procedures, get information, and suggest ideas more easily, creating value for all. A small business could support their employees without hardware or software to install or download, with minimal setup and running quickly, without adding technical resources. Managers in large enterprises can "roll-your-own" support for specific, and often time-limited, tasks without compromising security, adding software or hardware, or requesting technical resources.
HelpDeskPower™ Creates Value
Help desk automation usually focuses on improving support tickets and their management. But support tickets need personnel in the back-end, who in turn need to be trained and supported. HelpDeskPower's design reduces the time and cost associated with back-end human support, by reducing both the need for users to request support tickets and the training needs of support personnel. By means of interactions to and fro between support and users, the usable business intelligence that is progressively built into the HelpDeskPower database may eventually result in a language that is more suitable to be understood directly by the users, without human support, creating value for the customer. Users need information in different formats (such as FAQ and How-To), which can all be categorized and are easily accessible using HelpDeskPower.
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